When we were interviewed
What do you do?
- We are a specialist staple and nail gun stockist. Including Staples, Brads, Headless Pins, Coil and Strip (Stick) Nails.
- Brands Supplied are all premium and range from economy tools to heavy duty designed to be used in commercial environments: Tacwise (Rapesco), Stanley Bostich, Spotnail, Isaberg Rapid, BEA, Poppers Senco, Omer, Arrow, Max and Josef Kihlberg. Making us impartial when giving advice.
- Supply returning customers, with nails and staples to fit their tools
Who are your customers ?
- Well the list is endless but we'll start with Joiners, upholsterers, fencing contractors, outdoor builders, floor layers, DIY’ers, up-cyclists, furniture makers, warehouse packaging, game keepers, funeral directors, caravan repairer’s, window manufactures, vehicle repairer’s and picture framers and many more specialists use our staplers and nailers
- Who the ‘hec’ are we mytoolkit.co.uk- Stapling and Nailing Supplies? The director is an ex-marine engineer. We started as family run business and the same family are key to it running it today. With 50 years combined experience, we know a thing or two.
What is your Mission ?
- Place highest levels of importance on looking after our customers
- Aim for customers to receive their goods on time
- Treat customers with utmost respect and reward them for their loyalty to us
- Share our knowledge
- Fill the gap in the market by speaking ‘plain English’ Offer Brand choice -Provide an On-line shop and information (videos and blogs)
- Provide a website which is easy to order from
What are your Values?
- We own our jobs we keep learning and improving
- No questions are silly ones
- Reach a win win situations
- Accredited supplier of all major brands: (Tacwise, Stanley Bostich, Poppers-Senco, BEA, Max, Josef Kihlberg, Omer, Isaberg-Rapid, Arrow, Spotnails, Rapesco. Making us your ‘One Stop Shop’ ***Why 1 - you get choice and if needed 2 impartial advise 3 - tailor advise to your specific requirements.
How do we know that people prefer you?
- Well we have numerous testimonials, many are on our website as product reviews, some at in the testimonial section on the home page. A few are in the recently started Trust pilot.
- Our feedback shows that We are 1 - friendly 2 trustworthy 3 – carry though! 4 –they like the fact that we have specialists who can offer specific advice. Rather than being brand specific.
- We have returning customers from 25 years ago
- If there are any delays (through our carefully selected carriers, our customers report that the stress was reduced because we keep them in the loop
- They enjoy the news, tips and information we provide to them on a weekly basis (you can opt our, if you don't want to receive)
What are you working on?
Constantly and relentlessly..........
- Delivering Reliable methods of quality customer service
- Demystifying this complex and often confusing industry
- Replacing technical descriptions with easier to understand terms
- Expertise in Technical Service meaning you get advice when needed
- Sticking to our mantra: Beyond the internet
Where are you situated ?
- Our Sales counter is based in Stoke on Trent just off the A500 Fenton / Stoke turn off. Close to the clothes bank and Bullock and Boson (photocopiers ) and Hungry Joes cafe.
- Products are held at a warehouse in the midlands ready for dispatch Our Telephone Number 0333 8000 345 is a mobile friendly number, no additional charges from regional landline numbers
- You can also reach us on 01782 938362. Crown House Old Mill Street Fenton Stoke on Trent ST4 2RP 0333 8000 345 firstname.lastname@example.org