What do we do? Specialist staple and nail gun stockist. Along with Staples, Brads, Headless Pins, Coil and Strip (Stick) Nails. Brands include Tacwise (Rapesco), Stanley Bostich, Spotnail, Isaberg Rapid, BEA, Poppers Senco, Omer, Arrow, Max and Josef Kihlberg.
Who are our customers ? All Joiners, upholsterers, fencing contractors, floor layers, DIY’ers, up-cyclists, furniture makers, warehouse packaging, game keepers, funeral directors, caravan repairer’s – window manufactures, vehicle repairer’s, picture framer’s and more
Who the ‘hec’ are we mytoolkit.co.uk- Stapling and Nailing Supplies
The Beginnings - family run business
Experience: 50 years combined
Director: ex-marine engineer
Mission 1 - Fill the gap in the market by speaking ‘plain english’ Offer Brand choice -Provide an On-line shop and information (videos and blogs) – Push so customers receive their goods on time - share our knowledge- place highest levels of importance on looking after our customers - provide a website which is easy to order from- treat customers with upmost respect- we reward our customers ***Values: 1 - We own our jobs we keep learning and improving – reach a win win situations - no questions are silly ones ***Not be a one brand ‘horse’ Accredited supplier of all major brands: (Tacwise, Stanley Bostich, Poppers-Senco, BEA, Max, Josef Kihlberg, Omer, Isaberg-Rapid, Arrow, Spotnails, Rapesco. Making us your ‘One Stop Shop’ ***Why 1 - you get choice and if needed 2 impartial advise 3 - tailor advise to your specific requirements. **How do we know people like us: 1 numerous testimonials 2 – customers up to 25 years old (not in age but the time they have stayed with us) 3 they keep coming back! **Why people like us: Our feedback shows that We are 1 - friendly 2 trustworthy 3 – carry though! 4 –they like the fact that we have specialists who can offer specific advice (in a language they understand 5 – goods are ordered and received on time and if there is a delay (through outside influences) you are kept in the loop 6 you enjoy the news and information we provide (not over kill) 7 - customer show cases ***What are we constantly working on –2 reliable and strong customer service 3 demystifying this complex and often confusing industry –4 replacing technical descriptions easy to understand terms 5 – working on the website to offer more clarity and less confusion (please let us know if you have any ideas) Other benefits: 1 - Expertise in Technical Service meaning you get advice when needed and blogs to 3 of our mantras Whatever you’re stapling and nailing needs, MyToolkit is here to help!! Smart people use air staplers and nail guns (but we do supply, hand, gas and electric as they are goo too! Beyond the internet help with guidance Where are we: 1 - Our Sales counter is based in Stoke on Trent just off the A500 Fenton / Stoke turn off. Close to the clothes bank and Bullock and Boson (photocopiers ) and Hungry Joes cafe 2 - Products are held at a warehouse in the midlands ready for dispatch Our Telephone Number 0333 8000 345 is a mobile friendly number. No additional charges to an ordinary 01 or 02 number. Meaning if you are calling from a mobile this will come out of your normal minutes in your package. More information on 03 numbers. You can also reach us on 01782 938362. Crown House Old Mill Street Fenton Stoke on Trent ST4 2RP 0333 8000 345 firstname.lastname@example.org