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When we were interviewed
What do you do?
We are a specialist staple and nail gun stockist. Including Staples, Brads, Headless Pins, Coil and Strip (Stick) Nails.
Brands Supplied are all premium and range from economy tools to heavy duty designed to be used in commercial environments: Tacwise (Rapesco), Stanley Bostich, Spotnail, Isaberg Rapid, BEA, Poppers Senco, Omer, Arrow, Max and Josef Kihlberg. Making us impartial when giving advice.
Supply returning customers, with nails and staples to fit their tools
Who are your customers ?
Well the list is endless but we'll start with Joiners, upholsterers, fencing contractors, outdoor builders, floor layers, DIY’ers, up-cyclists, furniture makers, warehouse packaging, game keepers, funeral directors, caravan repairer’s, window manufactures, vehicle repairer’s and picture framers and many more specialists use our staplers and nailers
Who the ‘hec’ are we mytoolkit.co.uk- Stapling and Nailing Supplies? The director is an ex-marine engineer. We started as family run business and the same family are key to it running it today. With 50 years combined experience, we know a thing or two.
What is your Mission ?
Place highest levels of importance on looking after our customers
Aim for customers to receive their goods on time
Treat customers with utmost respect and reward them for their loyalty to us
Share our knowledge
Fill the gap in the market by speaking ‘plain English’ Offer Brand choice -Provide an On-line shop and information (videos and blogs)
Provide a website which is easy to order from
What are your Values?
We own our jobs we keep learning and improving
No questions are silly ones
Reach a win win situations
Accredited supplier of all major brands: (Tacwise, Stanley Bostich, Poppers-Senco, BEA, Max, Josef Kihlberg, Omer, Isaberg-Rapid, Arrow, Spotnails, Rapesco. Making us your ‘One Stop Shop’ ***Why 1 - you get choice and if needed 2 impartial advise 3 - tailor advise to your specific requirements.
How do we know that people prefer you?
Well we have numerous testimonials, many are on our website as product reviews, some at in the testimonial section on the home page. A few are in the recently started Trust pilot.
Our feedback shows that We are 1 - friendly 2 trustworthy 3 – carry though! 4 –they like the fact that we have specialists who can offer specific advice. Rather than being brand specific.
We have returning customers from 25 years ago
If there are any delays (through our carefully selected carriers, our customers report that the stress was reduced because we keep them in the loop
They enjoy the news, tips and information we provide to them on a weekly basis (you can opt our, if you don't want to receive)
What are you working on?
Constantly and relentlessly..........
Delivering Reliable methods of quality customer service
Demystifying this complex and often confusing industry
Replacing technical descriptions with easier to understand terms
Expertise in Technical Service meaning you get advice when needed
Sticking to our mantra: Beyond the internet
Where are you situated ?
Our Sales counter is based in Stoke on Trent just off the A500 Fenton / Stoke turn off. Close to the clothes bank and Bullock and Boson (photocopiers ) and Hungry Joes cafe.
Products are held at a warehouse in the midlands ready for dispatch Our Telephone Number 0333 8000 345 is a mobile friendly number, no additional charges from regional landline numbers
You can also reach us on 01782 938362. Crown House Old Mill Street Fenton Stoke on Trent ST4 2RP 0333 8000 345 firstname.lastname@example.org